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WebPlus X4: cant post to web

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first of all, I'm VERY new to this. secondly, I'm VERY grateful for any assistance I can get to start the ball rolling. Thank you in advance.

ISSUE: When I click on 'publish to web' I get the first window (FTP Account, Server, User Name, etc.) I click O.K. - - - Then it goes to the: Uploading Files - - - after a few seconds I get: an error occured whilst trying to get the working directory from the FTP server

I've read several threads with same concern but none of the reply's (folder is empty, don't know what email stop is, etc.) seem to be relevant. If anyone can remotely access my system.... please feel free to do so. thank you.

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